Customer focus: the secret ingredient for success
In today’s hyper-competitive business landscape, customer experience often sets top-performing companies apart. Truly customer-focused organizations a …
5 Effective ways to reward and retain loyal customers
As a business, it’s important not only to acquire new customers, but also to retain existing customers and reward loyal customers. Research shows that …
Loyalty marketing: the key to sustainable customer success
In today’s fast-changing world, building a loyal customer base is more crucial than ever. But what exactly is “loyalty marketing”? Simply put, it’s ab …
What is customer satisfaction and how to achieve it?
Customer satisfaction is crucial for business success, serving as both a performance indicator and a key factor in attracting and retaining customers. …
Understanding loyalty trends in retail
The retail landscape is ever-evolving. Today’s consumers are tech-savvy, environmentally conscious, and crave personalized experiences. In this consta …
5 impressive ways to get more loyal customers
In a competitive market, it is crucial to not only attract new customers but also retain loyal ones. Loyalty is a valuable asset of customers, as they …
Shifting to experiential loyalty programs
In the fast-changing retail world of today, customers desire personalized and seamless shopping experiences. In order to thrive in this highly competi …
Podcast: Ensuring retention through customer engagement
In 2024 we launched our Podcast series: A Cup of Loyal Tea. Watch the episodes on our YouTube Channel!
What is customer loyalty and how can it be achieved?
‘Customers’ and ‘loyalty’ are not unfamiliar concepts, the terms are regularly used within every company. And yet, the concept of ‘customer loyalty’ h …
How Dia transformed customer engagement with NeoDay
In today’s competitive retail landscape, maintaining customer loyalty and engagement is more challenging than ever. Recognizing this, Dia Espana, a le …