
How to build a higher margin business in 2025
Build a higher margin business with smart pricing, product strategy, and loyalty tactics that boost profit and long-term growth.

Sustainability: Loyalty programs with a purpose
The retail world is experiencing a green revolution. Sustainability is no longer a niche concern; it’s a core value for today’s eco-conscious consumer …

Customer focus: the secret ingredient for success
In today’s hyper-competitive business landscape, customer experience often sets top-performing companies apart. Truly customer-focused organizations a …

5 Effective ways to reward and retain loyal customers
As a business, it’s important not only to acquire new customers, but also to retain existing customers and reward loyal customers. Research shows th a …

What is customer satisfaction and how to achieve it?
Customer satisfaction is crucial for business success, serving as both a performance indicator and a key factor in attracting and retaining customers. …

Understanding loyalty trends in retail
The retail landscape is ever evolving. Today’s consumers are tech-savvy, environmentally conscious, and crave personalized experiences. In this consta …

5 impressive ways to get more loyal customers
In a competitive market, it is crucial to not only attract new customers but also retain loyal ones. Loyalty is an asset of customers, as they not onl …

Shifting to experiential loyalty programs
In the fast-changing retail world of today, customers desire personalized and seamless shopping experiences. To thrive in this highly competitive mark …

What is customer loyalty and how can it be achieved?
‘Customers’ and ‘loyalty’ are not unfamiliar concepts; the terms are regularly used within every company. And yet, the concept of ‘customer loyalty’ h …

Collecting customer data: what is it and how does it work?
Customer data, also known as customer information, is the information you have about a customer. It is managed through customer data management. It ca …