Kim van der Zande

Kim van der Zande

Kim van der Zande is a seasoned entrepreneur and growth leader with a strong background in digital marketing, data, and customer engagement. Holding a BSc in Social Psychology and an MSc in Economic Psychology (cum laude), Kim has always been fascinated by the intersection of human behavior and business growth. He co-founded FLXone, Europe’s first Customer Data Platform, where he served as CCO until the acquisition by Teradata (NASDAQ: TDC). There he went on to lead commercial and innovation teams across the world, to build & implement customer-centric marketing strategies for top global brands. Moving into new ventures, Kim was instrumental in the growth of Fintech startup Floryn (winning the DDMA Young Talent Award for Best use of data) and founded & sold service marketplace CHEFSTBL. Returning to his Marketing Technology "roots" at NeoDay as Chief Commercial Officer, Kim is channelling his expertise to disrupt loyalty. His career demonstrates a consistent passion for using data and technology to create more meaningful customer experiences, whether through marketing automation, omni-channel engagement, or disruptive loyalty platforms. By combining his entrepreneurial drive with his psychological insights, Kim helps brands move beyond transactions to build lasting customer relationships.

Posts by Kim van der Zande
How to build a higher margin business in 2025
Team analyzing pricing and product strategies to achieve higher margin goals in 2025

How to build a higher margin business in 2025

Build a higher margin business with smart pricing, product strategy, and loyalty tactics that boost profit and long-term growth.

Jun 25, 2025 2:18:33 PM 5 min read
Sustainability: Loyalty programs with a purpose
Sustainable shopping bags with plants

Sustainability: Loyalty programs with a purpose

The retail world is experiencing a green revolution. Sustainability is no longer a niche concern; it’s a core value for today’s eco-conscious consumer …

Mar 18, 2025 3:05:59 PM 3 min read
Customer focus: the secret ingredient for success
Property 1=Variant4

Customer focus: the secret ingredient for success

In today’s hyper-competitive business landscape, customer experience often sets top-performing companies apart. Truly customer-focused organizations a …

Mar 18, 2025 3:05:15 PM 3 min read
5 Effective ways to reward and retain loyal customers
Woman shopping on smartphone close up

5 Effective ways to reward and retain loyal customers

As a business, it’s important not only to acquire new customers, but also to retain existing customers and reward loyal customers. Research shows th a …

Mar 18, 2025 3:03:05 PM 3 min read
What is customer satisfaction and how to achieve it?
Blog image - Happy customer shopping

What is customer satisfaction and how to achieve it?

Customer satisfaction is crucial for business success, serving as both a performance indicator and a key factor in attracting and retaining customers. …

Jan 29, 2025 8:30:00 AM 3 min read
Understanding loyalty trends in retail
Retail shop

Understanding loyalty trends in retail

The retail landscape is ever evolving. Today’s consumers are tech-savvy, environmentally conscious, and crave personalized experiences. In this consta …

Jan 29, 2025 8:15:00 AM 3 min read
5 impressive ways to get more loyal customers
Paying with smartphone

5 impressive ways to get more loyal customers

In a competitive market, it is crucial to not only attract new customers but also retain loyal ones. Loyalty is an asset of customers, as they not onl …

Jan 15, 2025 9:00:00 AM 3 min read
Shifting to experiential loyalty programs

Shifting to experiential loyalty programs

In the fast-changing retail world of today, customers desire personalized and seamless shopping experiences. To thrive in this highly competitive mark …

Jan 8, 2025 5:45:00 AM 3 min read
What is customer loyalty and how can it be achieved?
Shopping online loyal customer

What is customer loyalty and how can it be achieved?

‘Customers’ and ‘loyalty’ are not unfamiliar concepts; the terms are regularly used within every company. And yet, the concept of ‘customer loyalty’ h …

Dec 30, 2024 8:15:00 AM 2 min read
Collecting customer data: what is it and how does it work?
Blog image customer data

Collecting customer data: what is it and how does it work?

Customer data, also known as customer information, is the information you have about a customer. It is managed through customer data management. It ca …

Dec 18, 2024 11:00:00 AM 3 min read