Customer success: an essential strategy + tips
Picture this: it’s a busy Monday morning and you’ve just run out the door to catch the train. On the way to the station, you suddenly realize that you …
Customer knowledge: The key to business success is data
Have you ever felt a store knew exactly what you needed before you asked? Or received an email offering the product you were seeking? This isn’t coinc …
Tips to increase customer satisfaction
Increasing customer satisfaction is at the top of many companies’ priority list, and for good reason. Retaining existing customers is often more cost- …
Championing customer loyalty with NeoDay
In today’s fiercely competitive retail environment, customer loyalty is no longer a luxury, it’s a necessity. Businesses need to go beyond simple poin …
Customer satisfaction survey: here’s how to do it
It’s no secret: in a world where the customer is king, customer satisfaction makes all the difference. Whether you’re just starting out or have been i …
Customer retention: what it is and how to realize it?
Customer retention is crucial to any business’s success, as it involves retaining existing customers and encouraging repeat purchases. It is more cost …
The customer journey: what is it and how to map it?
A customer journey, also known as a customer journey, is very important for every organization. By means of a customer journey, you map out the needs …